Last updated: March 22, 2026
These terms apply to orders placed in the online store of Lihakilta.
1. General
Lihakilta sells pet food and pet treats to private customers in Finland. By placing an order, you agree to these terms.
2. Ordering
- Products are ordered via our online store.
- A binding agreement is formed once you receive an order confirmation by email.
- We reserve the right to refuse or cancel orders in case of errors (e.g., pricing mistakes).
3. Prices
- All prices are shown in euros (EUR) and include VAT.
- Shipping costs are added at checkout unless otherwise stated.
4. Payment
We offer secure online payment methods, such as:
- Online banking
- Credit/debit cards
- Other payment providers listed at checkout
Payment must be completed at the time of ordering.
5. Delivery
- Orders are delivered within Finland using third-party logistics providers.
- Estimated delivery time: [X–X] business days.
- Delivery times are estimates and may vary.
6. Delivery Methods
Available delivery options are shown at checkout and may include:
- Home delivery
- Parcel locker / pickup point
7. Right of Withdrawal (Consumer Protection)
According to Finnish consumer protection law:
- You have the right to cancel your order within 14 days of receiving the goods.
- The product must be unused and in resalable condition.
Exceptions:
- Opened pet food or perishable goods may not be returned for hygiene and safety reasons.
8. Returns
- Customers are responsible for return shipping costs unless the product is defective.
- Contact us before returning items at: toimisto@lihakilta.fi
9. Damaged or Incorrect Products
If your order is damaged or incorrect:
- Contact us within 7 days of delivery
- Provide photos and order details
We will replace the product or issue a refund as appropriate.
10. Limitation of Liability
We are not liable for:
- Delays caused by third-party delivery services
- Indirect damages resulting from product use
11. Product Information
We strive to ensure product descriptions are accurate. However:
- Minor variations may occur
- Always follow feeding instructions and suitability for your pet
12. Changes to Terms
We reserve the right to update these terms. The version valid at the time of your order applies.
13. Contact Information
Lihakilta Ltd.
Saksankatu 4–6, 30100, Forssa, Finland
Email: toimisto@lihakilta.fi